Technical Support Help Topics
HMI & cMT
Alarms & Events
Back to nav- What is the Label Tag Library?
- I am receiving a “[400] Server has closed the connection” error when testing my SMTP settings in EBPro.
- How do I send SMS (text message) or MMS notifications out from my HMI?
- Can I use an alarm to “wake up” the HMI when it is in screensaver mode?
- How can I display a popup window message when an alarm triggers on my HMI?
- How does the Alarm feature work in EBPro?
- What is the Event Display Object?
Common Questions
Back to navEasyAccess 2.0
Back to nav- Can I add EasyAccess2.0 to a cMT iV Display unit?
- How to test Connection to EasyAccess2.0?
- What is a Remote Access (HMI)?
- I get “Registration limit exceeded” when attempting to create a new domain in EasyAccess 2.0
- I get Error Code 207 when attempting to connect my HMI to EasyAccess 2.0
- Why does my EasyAccess2.0 domain login web page look different?
- My HMI is suddenly very slow on EasyAccess 2.0
MQTT, OPC UA and the IIoT
Back to nav- How to reverse an SQL table using advanced mode?
- What is XML?
- What models support Sparkplug B, AWS, Microsoft Azure, and Google Cloud versions of the MQTT feature?
- How can I subscribe to topics using Sparkplug B MQTT?
- What is an OPC Server?
- Is JSON supported in MQTT / Ignition?
- What is the interconnection between SparkPlug B and MQTT?
Network Configuration
Back to navPLC No Response
Back to nav- What are HMI-Info-Collector logs
- What does Yaskawa MP2300siec PLC No Response mean?
- Online Simulation quits working after 10 minutes
- How do I set up automatic switching between PLCs of the same type using Ethernet communications when one PLC is unavailable.
- I lost communications with my PLC, can the HMI look for, find, and establish communications with another PLC?
- Can I switch the HMI program to communicate with a different PLC over an Ethernet network?
- How do I know what Ethernet/TCP port I should use when setting up my Maple Systems HMI?
Security
Back to nav- Do your HMIs have RFID (Radio Frequency Identification) capabilities?
- What is Log4j Vulnerability?
- Unable to Upload Project Files; Option is greyed out
- How to control object visibility in EBPro
- How can I display the User Privilege setting for Enhanced Security?
- Why will my VNC password not update in the HMI?
- How to password-protect a screen on an HMI
Software, Upgrades & Legacy Models
Back to nav- Which software is used for your HMIs?
- Is Maple Systems software free?
- How to reverse an SQL table using advanced mode?
- How do I edit a compiled HMI or cMT series project file in EBPro?
- How can I set a string value to LW memory in EasyBuilder Pro?
- How to fix the “building font file failed” error message?
- What is JavaScript?
CODESYS
Back to navIndustrial Panel & Box PCs
Common Questions
Back to navWaterproof Panel PC
Back to navPanel PC
Back to nav- What is an HMI PC?
- What is a panel PC?
- What does ATEX stand for?
- External power switch on an OMI6800 series PC isn’t working
- What are the benefits of Fanless Industrial PCs
- Are Maple Systems Industrial Computers Fanless?
- Are your Embedded Industrial PCs and Industrial Panel PCs compliant with industrial certifications?
Box PC
Back to nav- IPC2110A vs IPC2115A
- How and when should I use the 4G SIM Card feature on your IPCs?
- What does ATEX stand for?
- What are the benefits of Fanless Industrial PCs
- Are Maple Systems Industrial Computers Fanless?
- With regards to Industrial Box PC, AMD or Intel? They are both Hexa-core, what’s the difference?
- What is your standard lead time on Industrial Box PCs?
Network Switch
Unmanaged Network Switches
Back to navManaged Network Switches
Back to navLite Managed Network Switches
Back to navCommon Questions
Back to navPLCs
MapleLogic
Back to nav- What troubleshooting and debugging tools are available in MapleLogic?
- I will be using a PID loop in my project. How difficult will it be to set up?
- I’ve never used MapleLogic before. How long will it take to learn how to use the software?
- How to Transfer a MapleLogic Project
- What is the Default IP address of a Maple Systems PLC?
- What is MapleLogic Simulation Mode?
- What are the available registers in MapleLogic?
Common Questions
Back to navHMI + PLC
Common Questions
Back to navControl Functions
Back to nav- Macros, References, and Examples
- Why can I not view Webscreen on HMC?
- How to create a FIRST PASS or FIRST SCAN bit in MAPware7000
- Using the PLC to change screens or windows on the HMI / cMT.
- Can I vary brightness or contrast on the HMC screen?
- Why is my I/O module not working properly?
- What is the Function Block Diagram (FDB) Editor?
Modbus
Back to nav- Can a Maple Systems HMI+PLC (HMC) communicate to an Allen Bradley PLC?
- How to import Modbus tags from MAPware-7000 (IEC mode) into EBPro.
- How do I address multiple devices using the Modbus TCP/IP Gateway function?
- Optimizing The Update Rate With PLC Block Pack
- Can the HMC be configured as a Modbus TCP master and a slave at the same time?
- Can I set my HMC (HMI + PLC) to act as a Modbus Master and/or a Modbus Slave.
- What is the MAPware-7000 Modbus Tag Converter Utility?
Security, Alarms & Other Features
Back to nav- How to control object visibility in EBPro
- Why is the Event Display control address and history control address missing from the properties window in EBPro?
- Why will my VNC password not update in the HMI?
- How to password-protect a screen on an HMI
- Can you help me with First In First Out (FIFO) function blocks?
- How do I change the predefined color, size, or orientation of an image In MAPware-7000?
- How do I create recipes with the HMI+PLC (HMC) Series?
Upload & Download
Back to nav- How to Troubleshoot “failed to save project”
- Unable to Upload Project Files; Option is greyed out
- Data Log Export via EasyWeb
- EBPro keeps displaying “ error: case font” when attempting a download.
- Force a firmware download to MLC (in case of no response).
- How to upload a recipe file from one HMI and download to another HMI using a USB flash drive
- HMI+PLC (HMC) gets stuck on screen “Reading Memory Stick Parameters” when trying to download from USB drive
Uncategorized
Back to navRemote IO
Web HMIs
Common Questions
Back to nav- Do you have high brightness Web HMIs?
- What web servers are supported on your Web HMIs?
- What Visualization Software is used on your Web HMIs?
- How long will it take me to set up my cMT series Web HMI?
- Are your Web HMIs Class I, Div 2?
- Do you have any Web HMIs that support Wi-Fi?
- What versions of Chromium do your Web HMIs run?
Rugged Tablets
Common Questions
Back to nav- What mounts or straps are available for your Rugged Tablets?
- What is the operating temperature range for your Rugged Tablets?
- What are the Ingress Protection (IP) and Military Standard (MIL-STD) ratings on your Rugged tablets?
- Do your rugged tablets have built in scanning capabilities?
- What kind of processing power do your Rugged Tablets have?
- Are rugged tablets worth the extra cost?
- What is the battery life of your Rugged Tablets and do they support hot-swapping?
Alphanumeric OITs
Upgrades
Upgrade HMI
Back to nav- I upgraded my HMI500 series to a new cMT HMI and I keep getting PLC No Response error. How do I get my comms working again?
- How long does it take to upgrade from Ezware-500 to EBPro?
- I’m upgrading my HMI500 series HMI, I’ve successfully extracted the project files from the unit. Now what do I do?
- I have an HMI550 series HMI and I need to replace it. How do I know what to upgrade to?
- I have an HMI530 series HMI and I need to replace it. How do I know what to upgrade to?
- I have an HMI520 series HMI and I need to replace it. How do I know what to upgrade to?
- I have an HMI500 Series unit and the screen is blank. I don’t have a copy of the original project, but the HMI is still operating. Can I pull the program out of it?