FAQ Category: Customer Support
Customer Support — Frequently Asked Questions
Yes, we do offer quantity discounts. Contact sales today for more info. Call us at 425-745-3229 M-F 6:30am to 4:30pm Pacific TimeEmail us at [email protected]
Yes! Maple Systems programming software is completely free of charge. This includes EBPro, MAPware-7000, and MapleLogic—our flagship software tools for HMI, HMI + PLC combo, or PLC programming and configuration.…
When you register and create an online account at maplesystems.com, you can quickly add a product to your cart using our Quick Order form. Save time by adding part-numbers and…
MapleLogic is a software suite owned by Maple Systems Inc. It is a robust programming software for Maple Systems Micro and Modular PLCs. It programs PLCs to communicate to sensors,…
Your online profile has the ability to store multiple shipping address for use when placing an online order. To view, edit, or add addresses to your account, click on Address…
To change your shipping address during checkout, follow these steps: Check the Ship to a different address? 2. Open the Address Book (optional) dropdown. 3. Select the address you want to use from…
Log into your online account. From any page, click on My Account. Click on Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date…
There are 2 ways to upload your tax exempt certificate once you are logged into your online account. From any page, click on My Account to get to your Dashboard.…
Registration is quick and easy. From any page, select Login/Register and fill out the online form. Click “Register” and you’re set. Use the “Already registered?” box to access your account.…
If you or your company has established terms (ex. Net 30) with Maple Systems, you may be able to place an online order based on those terms. Terms must be…
If you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. Discounts are based…
Click on the Login/Register link at the top of any page, click ‘Lost your password? You will get am email from [email protected] to reset your password. Follow instructions. Check your…
Log into your online account. From any page, click on My Account. Click on Invoices Your Invoices will auto-populate. To narrow your results, enter a date, a date range, and/or…
Log into your online account. From any page, click on My Account. Click Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range,…
Using a blanket purchase order is a common strategy for customers with ongoing projects. Often, an OEM solution has continuing needs for regular fulfillment of hardware, and the management of…
Monitor Luminance is measured in candelas per square meter (cd/m²), sometimes referred to as “nits.” Sunlight readable displays provide higher light output, sometime double the nits of standard displays, and…
IP ratings describe how well a device’s enclosure resists intrusion from dust and water. Defined by IEC 60529, these internationally recognized standards ensure products can withstand harsh environmental conditions. For example: IP65 protects against low-pressure water jets, IP66 against powerful jets, IP67 allows temporary immersion, and IP69K provides the highest level of protection for high-pressure, high-temperature washdowns. Higher ratings indicate stronger environmental resistance.
If an error occurs while attempting to open an EasyBuilder Pro project, such as “Failed to open project, could not find xxxx driver”, or if there are missing drivers in…
The software for Maple Systems HMI’s has changed and improved over the years, as such the file types and extensions have changed along with it. Below is a list of…
We have a flat-rate repair fee structure, so repair costs are known upfront. Repair fees vary depending on the series / model of the unit and must be agreed to…
Yes, if you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. You must…
By creating an account, you have access to both our Support Center and online eStore. Our Support Center gives you access to free Software Downloads, Manuals, Quick Start Guides, Technical…
The customer is responsible for freight charges to ship the product to us for diagnosis and repair. If the repair is determined to be covered under warranty, Maple Systems will…
Yes. Maple Systems cannot process a return to customers who purchased the product from one of our distributors without their written authorization. In most cases returns should be handled through…
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from…
To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for…
Yes, we ship internationally. You will need to call or email our sales team at [email protected] to place an order that will ship internationally. Identifying the correct HS Code and…
No! During the account registration process, you can opt in to receive our email newsletters and promotion emails. If you do opt-in to receive our email newsletters, rest assured that…
All repairs are completed at our facilities located in Everett Washington.
No, we do not accept credit cards with billing addresses outside of the U.S. We do accept prepayment via Wire Transfer, ACH Bank Transfer, or a credit card with a…
Click on the Sign In link at the top of our website. Complete the short registration form and you have immediate access to our Support Center and online shopping.
Repairs have a 90-day warranty period.
A Class I, Division 2 location is defined as one: In which volatile flammable gases, flammable liquid-produced vapors, or combustible liquid-produced vapors are handled, processed, or used, but in which…
You will need to create a new online account using the new email address. Once you have your new account created, email our Sales Department at [email protected] and they will…
You need to contact the Original Equipment Manufacturer (OEM) or Value-Added Reseller (VAR). Maple Systems cannot provide RMA service to customers purchasing product from one of our OEM or VAR…
On the login page, click the Forgot Password link, enter the email address associated with the account and Submit. You will receive an email with a link to reset your…
Yes. Maple Systems cannot provide RMA service to customers purchasing product from one of our distributors without their written authorization. In most cases repairs should be handled through the distributor.
At the risk of oversimplifying things, Technical Support is the assistance in our product features and functionality, including things such as ‘how a feature works’, ‘how to set-up a unit’,…
Each product page has a Buy Now or Add to Cart button. Or click on the icon at the top of our website, scroll down to the desired product, and…
Unfortunately, we are unable to provide free technical support to units that were not purchased directly from Maple Systems or one of our partners. We do provide fee-based Application Engineering.…
You can call in your order to any one of our Sales Engineers M-F 6:00-3:30 Pacific Time by calling 425-745-3229, or you can email your purchase order to [email protected].
We stand behind our products and that is why we provide one of the best product warranties guarantee in the industry. View our Warranty & Limitation of Liability.
We look at every online order to ensure that we have the information we need to quickly deliver your product(s) as expected. Once your online order has been validated by…
All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacturing defect or out of box failure,…
When your order ships you will receive an email with the tracking number. If you did not receive this information, you can call 425-745-3229 or email [email protected] and we will…