FAQ Category: Remote Access / EasyAccess2.0
Remote Access / EasyAccess2.0 — Frequently Asked Questions
The Headless HMI serves as the HMI interface over the network and you view/control it using our Android or Windows based Tablets reducing your overall hardware cost by eliminating the need to have a dedicated HMI at every station and enabling multi-user access.
Yes. Our HMIs support remote access features via the EasyAccess 2.0 application. EasyAccess provides a simple built-in solution for creating a secure VPN connection to a remote network, which will…
Yes, adding EasyAccess2.0 will give you access to your system from anywhere in the world, not just the manufacturing floor
First you’ll need to run a TCP Connection Test, next test the Authentication Server, Account Server, Weincloud Server, then the VPN Server. Run a DNS Test,
Remote access allows you to reach an HMI or connected device anytime, from anywhere. With our EBPro HMI configuration software and supported hardware solutions, you can connect to an HMI or Gateway device from a tablet, smartphone, or PC. As a result, you can view all data and applications and control the system as if you were standing in front of it.
There is a limitation of 10 domains that can be associated with a single email address.
If an HMI will not connect to the EasyAccess 2.0 server and you get an Error Code 207 (Timeout SSL Connect), it is possible that the router or cellular modem…
The EasyAccess2.0 Domain web page has recently been redesigned. Upon navigating to account.ihmi.net/domain, the website redirects to the weincloud.net/account/login web page. You may notice a new user interface. You can use…
The Standard Series HMIs now support VNC (EBPro v6.03.02.257 or later). Since the B-Series do not have the VNC tab in the System Settings window to enable VNC, it needs…
An HMI is allowed up to 1GB of data per month at a data rate of 100 KB/s. Once you have reached the 1GB limit, the data rate drops down…
In order to enable a VNC connection to an HMI press the System Settings Icon in the lower right corner of the HMI screen and select the gear icon. After…
EasyAccess 2.0 uses a VPN which establishes a virtual private network over the public Internet to securely transmit encrypted data to your internal network. Doing so ensures the same security…
When first logging in to WebView or EasyWeb 2.0 you may get a message warning that the website’s certificate could not be verified. The exact wording and look of the…
Since the Settings window for the cMT-FHDX does not have an option to enable the VNC server, you can do it with a System Bit in the HMI. LB-12092 is…
The “Driver installation failed” error is usually caused by an anti-virus program running on the PC. Try disabling the anti-virus software and reboot the computer. Then try opening EasyAccess 2.0 again.
The number of devices that can simultaneously connect remotely to a cMT product (using cMT-Viewer, cMT-Viewer app, or EasyAccess 2.0) is controlled on the Remote tab of the System Parameter…
In order to move an HMI from one domain to another, the HMI must first be removed from it’s current domain and then added to the new domain using the…
EasyAccess 2.0 offers the ability to remotely monitor and control a Maple Systems HMI and connected PLC from literally anywhere in the world. EasyAccess 2.0 integrates perfectly with a wide…
In Maple Systems cMT Series devices, LW/LB registers are shared local memory, while PLW/PLB registers are client-specific memory. Each client accessing a cMT device—locally or remotely—has its own independent PLW/PLB memory, meaning changes are only visible on that client. In contrast, LW/LB memory is shared across all clients, so changes appear on every connected display.
To force someone to disconnect from an HMI in EasyAccess 2.0, you must be the administrator of the domain to which the HMI belongs. Log in to EasyAccess 2.0 using…
We have several remote access solutions and each one is different, but generally, all work in similar ways. Keep in mind that each remote access solution will work slightly differently and have their own set of features. Depending on your specific situation, there may be several remote access solution that will work, only you can decide what is best for your specific situation.
EasyAccess 2.0 uses TCP Port 443.
Remote access allows you to reach an HMI or connected device anytime, from anywhere. With our EBPro HMI configuration software and supported hardware solutions, you can connect to an HMI or Gateway device from a tablet, smartphone, or PC. As a result, you can view all data and applications and control the system as if you were standing in front of it.
A virtual private network (VPN) extends a private network across a public network and enables users to send and receive data across shared or public networks as if their computing…
The price of EasyAccess 2.0 can be viewed on its product page. It is a one time purchase and can be activated on any of our cMT/HMIs.
Virtual Network Computing (VNC) is a graphical desktop sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It transmits the keyboard and mouse events…
Maple Systems offers two EasyAccess 2.0 Top-Up Cards for high-data users. Once an HMI has used 1 GB of data for the month, the data rate drops from 100 KB/sec…
There is no recurring annual fee with EasyAccess 2.0. It is a one time purchase.
With EasyAccess 2.0, only live data (no graphics) is communicated across the network between the local HMI and the remote device, preserving bandwidth and enabling faster data transfer.
Implementing EasyAccess 2.0 is easy. For complete instructions, refer to the EasyAccess 2.0 Manual available in our Support Center. Step 1: Create Domain Account: An HMI must belong to a…
Maple Systems Advanced HMI and cMT series both support EasyAccess 2.0, it simply needs to be activated. There are two ways to activate your device depending on the model. Some…
Maple Systems and EasyAccess 2.0 can help your business by: Saving Money: EasyAccess 2.0 reduces travel costs including gas, airfare, and overnight hotel accommodations. It reduces the cost of man-hours…