All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacture defect or out of box failure, and the unit is still within the product warranty period, Maple Systems will, at its opinion, repair or replace the unit.

Please note, if the serial number is damaged in any way and the unit is still within warranty period, the warranty will be voided. If we determine that the repair is NOT due to a manufacture defect or out of box failure, but instead due to customer abuse or other exceptions described within the product warranty, you will be charged a repair fee.