To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for us to complete your request. Once the Technical Support Ticket is received, a member of our technical support team will contact you to discuss the request. Once the request has been evaluated by our technical team, a customer service representative will email you instructions, including the RMA number. You must have an issued RMA number prior to shipping the unit to us or the unit will be returned.