FAQ Category: Common Questions
Customer Support
Registration is quick and easy. From any page, select Login/Register and fill out the online form. Click “Register” and you’re set. Use the “Already registered?” box to access your account.…
We have a flat-rate repair fee structure, so repair costs are known upfront. Repair fees vary depending on the series / model of the unit and must be agreed to…
When you register and create an online account at maplesystems.com, you can quickly add a product to your cart using our Quick Order form. Save time by adding part-numbers and…
Yes, if you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. You must…
By creating an account, you have access to both our Support Center and online eStore. Our Support Center gives you access to free Software Downloads, Manuals, Quick Start Guides, Technical…
There are 2 ways to upload your tax exempt certificate once you are logged into your online account. From any page, click on My Account to get to your Dashboard.…
The customer is responsible for freight charges to ship the product to us for diagnosis and repair. If the repair is determined to be covered under warranty, Maple Systems will…
Yes! Maple Systems programming software is completely free of charge. This includes EBPro, MAPware-7000, and MapleLogic—our flagship software tools for HMI, HMI + PLC combo, or PLC programming and configuration.…
Yes. Maple Systems cannot process a return to customers who purchased the product from one of our distributors without their written authorization. In most cases returns should be handled through…
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from…
Log into your online account. From any page, click on My Account. Click on Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date…
To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for…
Yes, we do offer quantity discounts. Contact sales today for more info. Call us at 425-745-3229 M-F 6:30am to 4:30pm Pacific TimeEmail us at [email protected]
Yes, we ship internationally. You will need to call or email our sales team at [email protected] to place an order that will ship internationally. Identifying the correct HS Code and…
No! During the account registration process, you can opt in to receive our email newsletters and promotion emails. If you do opt-in to receive our email newsletters, rest assured that…
Log into your online account. From any page, click on My Account. Click Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range,…
All repairs are completed at our facilities located in Everett Washington.
No, we do not accept credit cards with billing addresses outside of the U.S. We do accept prepayment via Wire Transfer, ACH Bank Transfer, or a credit card with a…
Click on the Sign In link at the top of our website. Complete the short registration form and you have immediate access to our Support Center and online shopping.
Log into your online account. From any page, click on My Account. Click on Invoices Your Invoices will auto-populate. To narrow your results, enter a date, a date range, and/or…
Support
We have 3 ways for you to create a support ticket. Call us at 425-745-3229 M-F 6:30am to 4:30pm Pacific Time Email us at [email protected] Create a support request online…
Yes, for our customers. During the Technical Support Ticket request process, you will be asked for the part number and product serial number. We will use that information to verify…
Yes, Maple Systems offers FREE US-based technical support. If you can’t find what you need in our Support Center, you can contact our technicians by phone or email.