FAQ Category: Common Questions
Customer Support
Back to nav- Is Maple Systems software free?
- What is a Quick Order Form?
- What is MapleLogic?
- Managing Shipping Addresses
- How to Change Your Shipping Address during checkout
- How do I view/print a Sales Order(s) in my online account?
- How do I upload my Tax Exempt certificate into my online account?
- How do I create a Maple Systems online account?
- Placing an online order using establish terms
- How can I see my company discount levels in my online account?
- How do I reset my Password to my online account?
- How do I view/print/pay an Invoice(s) through my online account?
- How do I find my Tracking Number?
- What is a Blanket Purchase Order?
- What are Nits?
- What is the meaning of different IP Ratings? (IP65, IP66, IP67, IP69K)
- Missing PLC drivers in EasyBuilder Pro?
- Maple Systems HMI File Extensions
- What is your warranty policy?
- I placed an online order but didn’t receive any details on an expected delivery date.
- Why do I need an online account?
- Is my repair covered under the product warranty?
- Where is my order?
- What do you do with my online account information?
- What is the cost of a repair?
- Can I get my standard discount when I place my order online?
- Will I receive a lot of junk emails once I set up an account?
- Who pays for shipping on a repair?
- I bought the unit through a distributor, do I need to contact the distributor if I want to return it?
- How do I create an account?
- How do I request an RMA?
- Do you ship internationally?
- How do I change the email address on my existing online account?
- Where are your repairs handled?
- Do you accept international credit cards?
- I forgot my password for the online store and/or support center
- What is your Repair warranty?
- Define Class I, Division 2
- What is the difference between Technical Support and Application Engineering?
- The unit is installed on equipment/machine that I purchased from someone else. Can you still repair the unit, or should I contact the equipment/machine manufacturer?
- I bought the unit through a distributor, do I need to contact the distributor?
- How do I place an order online?
- Do you provide support for units that I purchased on eBay?
- What if I don’t have an online account, can I still place an order?