This issue can be resolved by updating to firmware version 20200117 or later.

Download the 20200117 firmware file and release notes here: 

https://maplesystems.from-wa.com:44744/index.php/s/FaOAdcrdPvmlqhe

Download the Gateway firmware update instructions here: 

https://maplesystems.from-wa.com:44744/index.php/s/jvE6eJjyvOWzVwl

If you have additional questions, please contact Maple Systems Technical Support.