FAQ Category: Common Questions
Common Questions — Frequently Asked Questions
We typically have all necessary parts in stock and can ship within 2 days after purchase.
At machine level, we use cMT HMIs to connect and collect data. At system level, we use our Windows HMIs to run your SCADA and analytics. This gives you a complete Industry 4.0 solution without unnecessary complexity.
Our CODESYS-activated HMIs deliver fast, reliable local visualization for machine-level applications. For supervisory-level projects, Maple IPCs support CODESYS WebVisu, and when paired with our Web HMIs, you get an industrial-grade touchscreen that can display any WebVisu project—no extra licensing required.
Yes, VTScada runs on Window and supports both Windows 10 and 11. Our IPCs deliver equal or better performance at a significantly lower cost to our competitors.
Yes. If you’re looking for a cost-effective, unbranded hardware option with the flexibility to run this SCADA software along with other apps simultaneously, multiple screen size options, more SSD and RAM options, with expansive I/O, Maple Systems is the right choice.
Why use a Maple IPC instead of a GE/Emerson hardware? If you want high performance at a lower cost, need larger screen sizes, higher flexibility, the option to run multiple apps on the same device, more SSD and RAM options and fast delivery times, stick with us, we’ve got you covered!
If you want to save money, use more flexible hardware for more modern automation setups, we recommend giving us a try. You still have to purchase your software license from them, but we’ll deliver faster, your project will typically run faster, its easy to install, you get more peripheral support, full Windows remote access tools, and more advanced IIoT/Cloud Integration features.
All of our Windows based IPCs and Touch Panel PCs can run WinCC Runtime Advanced as well as WinCC Unified. Using our IPCs running WinCC, you’ll generally get a higher performance device per dollar with a more ruggedized enclosure with higher screen resolution, more RAM and SSD options, and the ability to run other industrial software on the same machine with more advanced remote access tools.
You can use our Windows or Linux based IPCs and Touch Panel PCs to run Ignition Edge locally. You can also use our HMIs to communicate with Ignition via Modbus TCP, OPC UA, and MQTT, which makes a programmers life easier when building distributed edge gateways, dashboards, or data collection nodes within an Ignition-powered architecture.
Intel vPro Enterprise models are business-grade PCs equipped with hardware and firmware designed for the high security and performance demands of large organizations. The Intel vPro Platform provides powerful remote manageability, allowing IT teams to fix and update devices even when they are powered off or unresponsive.
“Machine Edition” (ME) typically refers to FactoryTalk View Machine Edition (FTView ME), a specialized Human-Machine Interface (HMI) software from Rockwell Automation for designing operator screens to monitor and control individual machines or small industrial processes, offering features like rich graphics, runtime management, language switching, and direct integration with Logix controllers.
ATEX Zone 2 is an industrial classification for areas where explosive gas/vapor atmospheres are unlikely during normal operation but might occur for short periods due to accidental releases, requiring equipment with lower, but still significant, ignition protection (like Category 3G equipment) for safety in hazardous environments.
An industrial computer is a ruggedized computing system engineered for reliable operation in demanding factory and outdoor environments. Unlike consumer-grade PCs, these systems incorporate hardened components with enhanced resistance to extreme temperatures, dust ingress, and mechanical vibration.
The OSI (Open Systems Interconnection) Model is a conceptual framework that defines how data moves through a network in seven layers — from the physical hardware connection to the software…
EtherNet/IP (Ethernet Industrial Protocol) is an industrial networking protocol that operates over standard Ethernet infrastructure. EtherNet/IP is an open and standardized protocol governed by the ODVA (Open DeviceNet Vendors Association). It uses the standard TCP/IP suite for communication but is specifically designed to handle real-time control and monitoring in industrial environments.
Many Industrial PCs are rated to operate in temperatures ranging from 0-50° C. This temperature range is ideal for uses such as office environments, warehouses, or other climate-controlled spaces. Industrial…
When installing Microsoft® Windows® to a PC, it must be activated using a Product Key. Product Keys come in one of two forms: PKEA and ePKEA.
Windows password expiration feature is a security mechanism that prompts users to update their passwords after a specified period.
Go to (on the machine you want to license): >Start Menu >All Programs >IWS vX.x > Register > Click Soft Key/Hardkey (if you have a hardkey please make sure it…
304 stainless steel is durable, corrosion resistant, and easy to clean. It is widely used in food, chemical, and industrial environments. Its reliability makes it a strong choice for equipment used in automation, process control, and other demanding applications.
A VESA mount is a standard hole pattern that allows HMIs, displays, industrial monitors, and panel PCs to be securely attached to mounts or arms. Most Maple Systems devices use either a 75×75 mm or 100×100 mm VESA pattern (check your model’s datasheet for exact details). Compatible mounting options include fixed wall mounts, swivel/tilt brackets, desk arms, and heavy-duty industrial arms, as long as they match the device’s VESA pattern and weight requirements.
Maple Systems Winscout is a non-invasive diagnostic script that gathers all the most relevant data for troubleshooting. The results are saved in plain-text format in the same folder in which…
The following operating systems are available for Maple Systems Industrial PC computers: Windows® 11 Pro Windows® 11 IoT Enterprise LTSC (EPKEA & PKEA) Windows® 10 Ent. LTSB Embedded (EPKEA) Windows®…
It will depend on the version. The 64-bit version supports up to 512GB of RAM. The 32-bit version supports up to 4GB of RAM.
A Class I, Division 2 location is defined as one: In which volatile flammable gases, flammable liquid-produced vapors, or combustible liquid-produced vapors are handled, processed, or used, but in which…
A Windows® Embedded (EPKEA) Operating System has the Windows® product key pre-installed by Maple Systems before shipping the unit to the customer.
The Windows® 10 IoT Enterprise 64-bit operating system takes around 20GB of space. A Windows® 10 32-Bit takes 15GB of space.
UL indicates that the product has been tested to meet the safety standards of the United States by Underwriters Laboratories. UL adds another layer of assurance and peace of mind…
The customer receives the system ready to go. No product key entry required.
RoHS, Restriction of Hazardous Substances, is a directive that originated in the European Union that restricts the use of specific hazardous materials in electronic products. A product must be RoHS…
Supervisory control and data acquisition (SCADA) is a control system architecture that uses computers, networked data communications and graphical user interfaces for high-level process supervisory management, but uses other peripheral…
Because of the embedded product key the system must come back to Maple Systems for repair.
Safe Mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn’t reoccur in Safe Mode, this means that default settings and…
We are proud to offer Aveva Edge® a our recommended SCADA software our Industrial Box PC and Panel PCs. Award-winning Aveva Edge® is an innovative SCADA-Ready software enabling the creation…
For Non-Embedded operating systems, the customer must enter the product key (shown on a sticker attached to the back of the unit) to activate the Windows® license on the unit.…
Verify that the unit is getting power and that the power cord is securely plugged in at all points. Try booting into Safe Mode. If you are able to boot…
Award-winning Indusoft Web Studio® has been upgraded to AVEVA EDGE Which is an innovative SCADA-Ready software enabling the creation of custom industrial control applications for any industry imaginable. With easy-to-use…
A packaged installation of Windows® that includes pre-installed applications and drivers. Used for mass deployment of devices.
To check the health of your disk drive, run the Windows Check Disk utility. Instructions for running Check Disk from Windows File Explorer: From Windows File Explorer, right-click on the…
All of our Industrial PCs comply with FCC (Federal Communications Commission) Part 15, which regulates radiation from an electronic device. Individual FCC Certificates can be found on each products individual…
This software license has the longest intervals between security and build updates – usually 2-3 years. This minimizes disruptions as well as fewer possibilities for applications to break because of…
Please note that steps to connect to a SQL database depend on the configuration and location of the SQL database. For example, a SQL database may reside on the physical…
Windows® 10 Pro is intended for general desktop computer use. It updates frequently and includes extra features like Cortana, Groove Music, MSN, etc. Windows® 10 IoT Enterprise LTSC is for…
Verify that the unit is getting power and that the power cord is securely plugged in at all points. Try booting into Safe Mode. If you can boot into Safe…
Maple Systems does not provide support for Windows® 10 Pro. If Windows® 10 Pro is a must have, the customer will have to find and install the Pro OS on…
Use the System File Check (SFC) utility to scan for and attempt to repair any errors relating to Windows® System Files, DLL files, and System Modules. Instructions: Start the Command…
Maple Systems does not provide support for Windows® 10 Pro. If Windows® 10 Pro is a must have, the customer will have to find and install the Pro OS on…
Microsoft® SCCM relies on systems’ SMBIOS UUID for identification over a network connection. In consumer grade desktop systems and servers, it is standard practice for every system to have a…
All 32-bit operating systems have a 4GB RAM limit. 32-bit operating systems do not support more than 4GB of RAM