Common Questions Archives

Does VTScada work on your product?

Yes, VTScada runs on Window and supports both Windows 10 and 11. Our IPCs deliver equal or better performance at a significantly lower cost to our competitors.

Does Schneider Electrics EcoStruxure/Geo SCADA platforms work on Maple Systems PCs?

Yes. If you’re looking for a cost-effective, unbranded hardware option with the flexibility to run this SCADA software along with other apps simultaneously, multiple screen size options, more SSD and RAM options, with expansive I/O, Maple Systems is the right choice.

Do Maple Systems products work with GE iFIX or Complicity SCADA platforms?

Why use a Maple IPC instead of a GE/Emerson hardware? If you want high performance at a lower cost, need larger screen sizes, higher flexibility, the option to run multiple apps on the same device, more SSD and RAM options and fast delivery times, stick with us, we’ve got you covered!

Can your devices be used with Rockwell FactoryTalk View SCADA platform?

If you want to save money, use more flexible hardware for more modern automation setups, we recommend giving us a try. You still have to purchase your software license from them, but we’ll deliver faster, your project will typically run faster, its easy to install, you get more peripheral support, full Windows remote access tools, and more advanced IIoT/Cloud Integration features.

Does Maple Systems products support Siemens WinCC or WinCC Unified SCADA platforms?

All of our Windows based IPCs and Touch Panel PCs can run WinCC Runtime Advanced as well as WinCC Unified. Using our IPCs running WinCC, you’ll generally get a higher performance device per dollar with a more ruggedized enclosure with higher screen resolution, more RAM and SSD options, and the ability to run other industrial software on the same machine with more advanced remote access tools.

Can Maple Systems products connect to Ignition SCADA?

You can use our Windows or Linux based IPCs and Touch Panel PCs to run Ignition Edge locally.
You can also use our HMIs to communicate with Ignition via Modbus TCP, OPC UA, and MQTT, which makes a programmers life easier when building distributed edge gateways, dashboards, or data collection nodes within an Ignition-powered architecture.

What are V-Pro Enterprise Models?

Intel vPro Enterprise models are business-grade PCs equipped with hardware and firmware designed for the high security and performance demands of large organizations. The Intel vPro Platform provides powerful remote manageability, allowing IT teams to…

What is Machine Edition (ME)?

“Machine Edition” (ME) typically refers to FactoryTalk View Machine Edition (FTView ME), a specialized Human-Machine Interface (HMI) software from Rockwell Automation for designing operator screens to monitor and control individual machines or small industrial processes,…

What does ATEX zone 2 mean?

ATEX Zone 2 is an industrial classification for areas where explosive gas/vapor atmospheres are unlikely during normal operation but might occur for short periods due to accidental releases, requiring equipment with lower, but still significant, ignition protection (like Category 3G equipment) for safety in hazardous environments.

What is an industrial computer?

An industrial computer is a ruggedized computing system engineered for reliable operation in demanding factory and outdoor environments. Unlike consumer-grade PCs, these systems incorporate hardened components with enhanced resistance to extreme temperatures, dust ingress, and mechanical vibration.

What is the OSI Model?

The OSI (Open Systems Interconnection) Model is a conceptual framework that defines how data moves through a network in seven layers — from the physical hardware connection to the software applications users interact with. Each…

What is EtherNet/IP?

EtherNet/IP (Ethernet Industrial Protocol) is an industrial networking protocol that operates over standard Ethernet infrastructure. EtherNet/IP is an open and standardized protocol governed by the ODVA (Open DeviceNet Vendors Association). It uses the standard TCP/IP suite for communication but is specifically designed to handle real-time control and monitoring in industrial environments.

How do I know if I need an extended or standard temperature rating?

Many Industrial PCs are rated to operate in temperatures ranging from 0-50° C. This temperature range is ideal for uses such as office environments, warehouses, or other climate-controlled spaces. Industrial PCs featuring an extended operating…

What are PKEA and ePKEA Product Keys?

When installing or reinstalling the Microsoft® Windows® Operating System to a PC, it must be activated using a Product Key. For Maple Systems products, Product Keys come in one of two forms: PKEA and ePKEA. PKEA…

What is the Windows Password Expiration Feature

The Windows password expiration feature is a security mechanism that prompts users to update their passwords after a specified period. This feature helps maintain system security by encouraging regular password updates, reducing the risk of…

How to get a site code for an AVEVA Edge license

Go to (on the machine you want to license): >Start Menu >All Programs >IWS vX.x > Register > Click Soft Key/Hardkey (if you have a hardkey please make sure it is plugged in) >Click Check…

What is Grade 304 stainless steel?

304 stainless steel is durable, corrosion resistant, and easy to clean. It is widely used in food, chemical, and industrial environments. Its reliability makes it a strong choice for equipment used in automation, process control, and other demanding applications.

What VESA mount options do your products have?

A VESA mount is a standard hole pattern that allows HMIs, displays, industrial monitors, and panel PCs to be securely attached to mounts or arms. Most Maple Systems devices use either a 75×75 mm or 100×100 mm VESA pattern (check your model’s datasheet for exact details). Compatible mounting options include fixed wall mounts, swivel/tilt brackets, desk arms, and heavy-duty industrial arms, as long as they match the device’s VESA pattern and weight requirements.

What is the Winscout Windows PC Diagnostic Script and how do I use it?

Maple Systems Winscout is a non-invasive diagnostic script that gathers all the most relevant data for troubleshooting. The results are saved in plain-text format in the same folder in which you run the script. Please…

What operating systems are available for the Maple Systems Industrial PCs?

The following operating systems are available for Maple Systems Industrial PC computers: Windows® 11 Pro Windows® 11 IoT Enterprise LTSC (EPKEA & PKEA) Windows® 10 Ent. LTSB Embedded (EPKEA) Windows® 10 Ent. LTSB Non-Embedded (PKEA)…

What is the RAM limit for a system running Windows® 10 Enterprise?

It will depend on the version. The 64-bit version supports up to 512GB of RAM. The 32-bit version supports up to 4GB of RAM.

Define Class I, Division 2

A Class I, Division 2 location is defined as one: In which volatile flammable gases, flammable liquid-produced vapors, or combustible liquid-produced vapors are handled, processed, or used, but in which the liquids, vapors, or gases…

What is a Windows® Embedded operating system?

A Windows® Embedded (EPKEA) Operating System has the Windows® product key pre-installed by Maple Systems before shipping the unit to the customer.

How much drive space does the Windows® 10 IoT Enterprise 64-bit operating system take?

The Windows® 10 IoT Enterprise 64-bit operating system takes around 20GB of space. A Windows® 10 32-Bit takes 15GB of space.

Are your products UL (cULus) listed?

UL indicates that the product has been tested to meet the safety standards of the United States by Underwriters Laboratories. UL adds another layer of assurance and peace of mind for end users seeking product…

What are the pros or advantages of an Embedded operating system (EPKEA)?

The customer receives the system ready to go. No product key entry required.

Are your products RoHS compliant?

RoHS, Restriction of Hazardous Substances, is a directive that originated in the European Union that restricts the use of specific hazardous materials in electronic products. A product must be RoHS compliant to qualify for the…

Define Supervisory Control and Data Acquisition ( SCADA )

Supervisory control and data acquisition (SCADA) is a control system architecture that uses computers, networked data communications and graphical user interfaces for high-level process supervisory management, but uses other peripheral devices such as programmable logic…

What happens if my Embedded operating system (EPKEA) needs to be reinstalled?

Because of the embedded product key the system must come back to Maple Systems for repair.

How do I start my OMI or Industrial PC in Safe Mode?

Safe Mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn’t reoccur in Safe Mode, this means that default settings and basic device drivers aren’t causing…

Do you have a SCADA software?

We are proud to offer Aveva Edge® a our recommended SCADA software our Industrial Box PC and Panel PCs. Award-winning Aveva Edge® is an innovative SCADA-Ready software enabling the creation of custom industrial control applications…

What is a Windows® Non-Embedded (PKEA) operating system?

For Non-Embedded operating systems, the customer must enter the product key (shown on a sticker attached to the back of the unit) to activate the Windows® license on the unit. If needed, this means that…

I am having trouble booting up my OMI or Industrial PC: It does not power on, or it fails to boot into the OS.

Verify that the unit is getting power and that the power cord is securely plugged in at all points. Try booting into Safe Mode. If you are able to boot into Safe Mode, run Windows…

What is Web Studio?

Award-winning Indusoft Web Studio® has been upgraded to AVEVA EDGE Which is an innovative SCADA-Ready software enabling the creation of custom industrial control applications for any industry imaginable. With easy-to-use commands/tool bars and a Microsoft®…

What is a Windows® image?

A packaged installation of Windows® that includes pre-installed applications and drivers. Used for mass deployment of devices.

I’m having trouble reading/writing data to the Hard Drive (HDD) or Solid-State Drive (SSD). How can I check the health of my OS drive?

To check the health of your disk drive, run the Windows Check Disk utility. Instructions for running Check Disk from Windows File Explorer: Instructions for running Check Disk (“CHKDSK”) from the Windows Command Prompt: Optional:…

Are your products FCC certified?

All of our Industrial PCs comply with FCC (Federal Communications Commission) Part 15, which regulates radiation from an electronic device. Individual FCC Certificates can be found on each products individual page.

What is Windows® 10 Enterprise LTSB?

This software license has the longest intervals between security and build updates – usually 2-3 years. This minimizes disruptions as well as fewer possibilities for applications to break because of OS modification. This kind of…

I’m having trouble connecting to a SQL database

Please note that steps to connect to a SQL database depend on the configuration and location of the SQL database. For example, a SQL database may reside on the physical Industrial PC, in a virtual…

What is the difference between Windows® 10 Pro and IoT Enterprise?

Windows® 10 Pro is intended for general desktop computer use. It updates frequently and includes extra features like Cortana, Groove Music, MSN, etc. Windows® 10 IoT Enterprise LTSC is for mission critical equipment, does not…

I’m having trouble with intermittent reboots, ‘lock ups’, or ‘freezing’ on my Industrial PC

Verify that the unit is getting power and that the power cord is securely plugged in at all points. Try booting into Safe Mode. If you can boot into Safe Mode, run Windows® Memory Diagnostics.…

What if I want Windows® 10 Pro instead of Enterprise?

Maple Systems does not provide support for Windows® 10 Pro. If Windows® 10 Pro is a must have, the customer will have to find and install the Pro OS on their own and know that…

I’m seeing errors relating to System Libraries, DLL files, or System Modules that failed to load in Windows® on my OMI or Industrial PC.

Use the System File Check (SFC) utility to scan for and attempt to repair any errors relating to Windows® System Files, DLL files, and System Modules. Instructions: Start the Command Prompt (CMD) as an Administrator:…

FAQ Category: Common Questions