FAQ Category: Remote Access / EasyAccess2.0

Related Links
Product
• cMT/HMI
Software Downloads & Upgrades
• EBPro
Manuals & Guides
• cMT Quick Start Guide
• EBPro Programming Manual
• EBPro Quick Start Guide
Tech Notes
See our list of Tech Notes
Solutions
See our Case Studies & Solutions
See our SCADA Systems Design Guide
Controller Information Sheets
See our list of Controller Information Sheets
Communication Cables
See our list of Communication Cables
Videos
See our list of Training Videos

Read More Can I access my HMI from a remote network location?

Yes, adding EasyAccess2.0 will give you access to your system from anywhere in the world, not just the manufacturing floor

Read More Can I add EasyAccess2.0 to a cMT iV Display unit?

First you’ll need to run a TCP Connection Test, next test the Authentication Server, Account Server, Weincloud Server, then the VPN Server. Run a DNS Test,

Read More How to test Connection to EasyAccess2.0?

Remote access allows you to reach an HMI or connected device anytime, from anywhere. With our EBPro HMI configuration software and supported hardware solutions, you can connect to an HMI or Gateway device from a tablet, smartphone, or PC. As a result, you can view all data and applications and control the system as if you were standing in front of it.

Read More What is a Remote Access (HMI)?

There is a limitation of 10 domains that can be associated with a single email address.

Read More I get “Registration limit exceeded” when attempting to create a new domain in EasyAccess 2.0

If an HMI will not connect to the EasyAccess 2.0 server and you get an Error Code 207 (Timeout SSL Connect), it is possible that the router or cellular modem through which the HMI is…

Read More I get Error Code 207 when attempting to connect my HMI to EasyAccess 2.0

The EasyAccess2.0 Domain web page has recently been redesigned. Upon navigating to account.ihmi.net/domain, the website redirects to the weincloud.net/account/login web page. You may notice a new user interface. You can use your existing credentials to log…

Read More Why does my EasyAccess2.0 domain login web page look different?

The Standard Series HMIs now support VNC (EBPro v6.03.02.257 or later). Since the B-Series do not have the VNC tab in the System Settings window to enable VNC, it needs to be done with System…

Read More How to Enable VNC on Standard HMIs

An HMI is allowed up to 1GB of data per month at a data rate of 100 KB/s. Once you have reached the 1GB limit, the data rate drops down to 5 KB/s. To show…

Read More My HMI is suddenly very slow on EasyAccess 2.0

In order to enable a VNC connection to an HMI press the System Settings Icon in the lower right corner of the HMI screen and select the gear icon. After entering the correct password, press…

Read More How to allow multiple users to connect to one HMI via VNC

EasyAccess 2.0 uses a VPN which establishes a virtual private network over the public Internet to securely transmit encrypted data to your internal network. Doing so ensures the same security and reliability you’ve come to…

Read More What are the cyber security features of EasyAccess2.0?

When first logging in to WebView or EasyWeb 2.0 you may get a message warning that the website’s certificate could not be verified. The exact wording and look of the message will depend on the…

Read More When I log into WebView / EasyWeb I see a warning telling me the connection is not secure because it is using a Self-signed certificate. Is it safe to proceed?

Since the Settings window for the cMT-FHDX does not have an option to enable the VNC server, you can do it with a System Bit in the HMI. LB-12092 is used to enable/disable the VNC…

Read More How to enable VNC in a cMT-FHDX

The “Driver installation failed”
error is usually caused by an anti-virus program running on the PC. Try
disabling the anti-virus software and reboot the computer. Then try opening
EasyAccess 2.0 again.

Read More “Driver Installation Failed” when opening the EasyAccess 2.0 app

The number of devices that can simultaneously connect remotely to a cMT product (using cMT-Viewer, cMT-Viewer app, or EasyAccess 2.0) is controlled on the Remote tab of the System Parameter Settings window in EasyBuilder Pro…

Read More How many devices can connect to a cMT server at one time? How do I control how many devices can connect?

In order to move an HMI from one domain to another, the HMI must first be removed from it’s current domain and then added to the new domain using the session ID and password.

Read More How do I move an HMI from one domain to another?

EasyAccess 2.0 offers the ability to remotely monitor and control a Maple Systems HMI and connected PLC from literally anywhere in the world. EasyAccess 2.0 integrates perfectly with a wide variety of displays including desktop…

Read More What is EasyAccess 2.0?

In Maple Systems cMT Series devices, LW/LB registers are shared local memory, while PLW/PLB registers are client-specific memory. Each client accessing a cMT device—locally or remotely—has its own independent PLW/PLB memory, meaning changes are only visible on that client. In contrast, LW/LB memory is shared across all clients, so changes appear on every connected display.

Read More What is the difference between LB/LW memory and PLB/PLW memory?

To force someone to disconnect from an HMI in EasyAccess 2.0, you must be the administrator of the domain to which the HMI belongs. Log in to EasyAccess 2.0 using the app (not the domain)…

Read More How can I disconnect someone who forgot to log off an HMI in EasyAccess 2.0?

We have several remote access solutions and each one is different, but generally, all work in similar ways. Keep in mind that each remote access solution will work slightly differently and have their own set of features. Depending on your specific situation, there may be several remote access solution that will work, only you can decide what is best for your specific situation.

Read More Can I use a Smart Phone to communicate with a Maple Systems cMT HMI?

EasyAccess 2.0 uses TCP Port 443.

Read More What TCP Port do I use with EasyAccess 2.0?

Remote access allows you to reach an HMI or connected device anytime, from anywhere. With our EBPro HMI configuration software and supported hardware solutions, you can connect to an HMI or Gateway device from a tablet, smartphone, or PC. As a result, you can view all data and applications and control the system as if you were standing in front of it.

Read More Can I control the operations of a system from a remote location?

A virtual private network (VPN) extends a private network across a public network and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to…

Read More What is a Virtual Private Network (VPN)?

The price of EasyAccess 2.0 can be viewed on its product page. It is a one time purchase and can be activated on any of our cMT/HMIs.

Read More How much does EasyAccess 2.0 cost?

Virtual Network Computing (VNC) is a graphical desktop sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It transmits the keyboard and mouse events from one computer to another,…

Read More What is Virtual Network Computing (VNC)?

Maple Systems offers two EasyAccess 2.0 Top-Up Cards for high-data users. Once an HMI has used 1 GB of data for the month, the data rate drops from 100 KB/sec to 5KB/sec. A Top-Up Card…

Read More We use EasyAccess 2.0 and I need more data…

There is no recurring annual fee with EasyAccess 2.0. It is a one time purchase.

Read More Is there a recurring fee with EasyAccess 2.0?

With EasyAccess 2.0, only live data (no graphics) is communicated across the network between the local HMI and the remote device, preserving bandwidth and enabling faster data transfer.

Read More How does EasyAccess 2.0 preserve bandwidth?

Implementing EasyAccess 2.0 is easy. For complete instructions, refer to the EasyAccess 2.0 Manual available in our Support Center. Step 1: Create Domain Account: An HMI must belong to a domain in order to use…

Read More How do I implement EasyAccess 2.0 on my Maple Systems HMI?

Maple Systems Advanced HMI and cMT series both support EasyAccess 2.0, it simply needs to be activated. There are two ways to activate your device depending on the model. Some models require the purchase of…

Read More What models come with EasyAccess 2.0 pre-installed?

Maple Systems and EasyAccess 2.0 can help your business by: Saving Money: EasyAccess 2.0 reduces travel costs including gas, airfare, and overnight hotel accommodations. It reduces the cost of man-hours paid to send personnel onsite…

Read More How can EasyAccess 2.0 help my business save money and reduce downtime?