FAQ Category: EasyAccess 2.0

Yes, adding EasyAccess2.0 will give you access to your system from anywhere in the world, not just the manufacturing floor

Read More Can I add EasyAccess2.0 to a cMT iV Display unit?

TCP Connection Test:To use EasyAccess 2.0 VPN connection, multiple TCP connection would be made from your HMI or PC to our vpn servers. On PC, you can download our analyzer tool ea_connection_test.zip to check connections to those…

Read More How to test Connection to EasyAccess2.0

There is a limitation of 10 domains that can be associated with a single email address.

Read More I get “Registration limit exceeded” when attempting to create a new domain in EasyAccess 2.0

If an HMI will not connect to the EasyAccess 2.0 server and you get an Error Code 207 (Timeout SSL Connect), it is possible that the router or cellular modem through which the HMI is…

Read More I get Error Code 207 when attempting to connect my HMI to EasyAccess 2.0

The EasyAccess2.0 Domain web page has recently been redesigned. Upon navigating to account.ihmi.net/domain, the website redirects to the weincloud.net/account/login web page. You may notice a new user interface. You can use your existing credentials to log…

Read More Why does my EasyAccess2.0 domain login web page look different?

An HMI is allowed up to 1GB of data per month at a data rate of 100 KB/s. Once you have reached the 1GB limit, the data rate drops down to 5 KB/s. To show…

Read More My HMI is suddenly very slow on EasyAccess 2.0

EasyAccess 2.0 uses a VPN which establishes a virtual private network over the public Internet to securely transmit encrypted data to your internal network. Doing so ensures the same security and reliability you’ve come to…

Read More What are the cyber security features of EasyAccess2.0?

The “Driver installation failed”error is usually caused by an anti-virus program running on the PC. Trydisabling the anti-virus software and reboot the computer. Then try openingEasyAccess 2.0 again. If you still get the “Driverinstallation failed”…

Read More “Driver Installation Failed” when opening the EasyAccess 2.0 app

In order to move an HMI from one domain to another, the HMI must first be removed from it’s current domain and then added to the new domain using the session ID and password.

Read More How do I move an HMI from one domain to another?

The price of EasyAccess 2.0 can be viewed on its product page. It is a one time purchase and can be activated on any of our cMT/HMIs.

Read More How much does EasyAccess 2.0 cost?

Maple Systems offers two EasyAccess 2.0 Top-Up Cards for high-data users. Once an HMI has used 1 GB of data for the month, the data rate drops from 100 KB/sec to 5KB/sec. A Top-Up Card…

Read More We use EasyAccess 2.0 and I need more data…

There is no recurring annual fee with EasyAccess 2.0. It is a one time purchase.

Read More Is there a recurring fee with EasyAccess 2.0?

With EasyAccess 2.0, only live data (no graphics) is communicated across the network between the local HMI and the remote device, preserving bandwidth and enabling faster data transfer.

Read More How does EasyAccess 2.0 preserve bandwidth?

Implementing EasyAccess 2.0 is easy. For complete instructions, refer to the EasyAccess 2.0 Manual available in our Support Center. Step 1: Create Domain Account: An HMI must belong to a domain in order to use…

Read More How do I implement EasyAccess 2.0 on my Maple Systems HMI?

Maple Systems Advanced HMI and cMT series both support EasyAccess 2.0, it simply needs to be activated. There are two ways to activate your device depending on the model. Some models require the purchase of…

Read More What models come with EasyAccess 2.0 pre-installed?

Maple Systems and EasyAccess 2.0 can help your business by: Saving Money: EasyAccess 2.0 reduces travel costs including gas, airfare, and overnight hotel accommodations. It reduces the cost of man-hours paid to send personnel onsite…

Read More How can EasyAccess 2.0 help my business save money and reduce downtime?

EasyAccess 2.0 offers the ability to remotely monitor and control a Maple Systems HMI and connected PLC from literally anywhere in the world. EasyAccess 2.0 integrates perfectly with a wide variety of displays including desktop…

Read More What is EasyAccess 2.0?

To force someone to disconnect from an HMI in EasyAccess 2.0, you must be the administrator of the domain to which the HMI belongs. Log in to EasyAccess 2.0 using the app (not the domain)…

Read More How can I disconnect someone who forgot to log off an HMI in EasyAccess 2.0?