Yes! Maple Systems programming software is completely free of charge. This includes EBPro, MAPware-7000, and MapleLogic—our flagship software tools for HMI, HMI + PLC combo, or PLC programming and configuration. There are no licensing fees,…
Firmware is a type of software that is embedded into hardware devices to control and manage their operations. Unlike regular software that can be easily updated or removed, firmware is typically stored in non-volatile memory,…
When you register and create an online account at maplesystems.com, you can quickly add a product to your cart using our Quick Order form. Save time by adding part-numbers and quantities directly into the form…
Not all applications require a monitor/display, however it would make it easier if you had a display to see the outputs and interact with the system! Choosing the right monitor for your application can be…
Many Industrial PCs are rated to operate in temperatures ranging from 0-50° C. This temperature range is ideal for uses such as office environments, warehouses, or other climate-controlled spaces. Industrial PCs featuring an extended operating…
A layer 3 network switch operates at the Network Layer of the OSI model. Click here for more information about the OSI Model. Layer 3 network switches forward data based on IP addresses. Unlike layer 2 network…
A layer 2 network switch operates at the Data Link Layer of the OSI model. Click here for more information about the OSI Model. Layer 2 network switches forward data based on MAC addresses. They…
The Open Systems Interconnection (OSI) model is a reference model which describes seven layers of communication between computing systems over a network. These seven layers are as outlined: The OSI model was developed by the…
JavaScript is a computer programming language developed in 1995 by Brendan Eich. JavaScript is utilized in web developed along side industrial control systems such as EasyBuiler Pro for automation.
Ladder Diagram, a graphical programming language, is used to design logic for PLCs. Maple Systems Inc. MapleLogic PLC programming software utilizes Ladder Diagram, LD for short. Each rung represents a specific control operation with inputs…
MapleLogic is a software suite owned by Maple Systems Inc. It is a robust programming software for Maple Systems Micro and Modular PLCs. It programs PLCs to communicate to sensors, switches, motors, HMIs, and more…
When installing or reinstalling the Microsoft® Windows® Operating System to a PC, it must be activated using a Product Key. For Maple Systems products, Product Keys come in one of two forms: PKEA and ePKEA. PKEA…
EasyBuilder Pro allows users to select multiple objects and configure/arrange them in groups. Use the mouse to click/drag a selection box around the objects. Alternatively, hold the Ctrl key and click on each object: BLUE…
The string table in EasyBuilder Pro is a centralized database for managing multilingual text used in HMI projects. By pre-configuring texts and their corresponding numbers in the string table, text can be changed dynamically on…
The Label Tag Library in EasyBuilder Pro enables the creation of a multi-language environment for HMI projects. Users can create a Label Tag Library and select suitable labels for use throughout the project. At runtime,…
A register address in EasyBuilder Pro refers to a specific memory location used to store and manage data within a system. A register is a specific storage location, typically in memory or a device, used…
XML stands for Extensible Markup Language and its a way to store information in a tree structure with tags and elements. XML Data is stored inside tags, and each tag can have attributes or nested…
In EasyBuilder Pro, a WORD refers to the size of the data type configured for the system. This is the standard size used to store data in registers and memory locations within the system. Our…
Chapter 22 of the EasyBuilder Pro Manual describes all System Registers. These are reserved LW and LB addresses that provide information/control of various HMI features. Use EasyBuilder Pro to create a set of ASCII, Numeric,…
EasyBuilder Pro doesn’t allow you to copy states from any “system”. So in order to be able to copy shapes, you’ll need to access one of the other libraries that come included with EBPro. You’d…
A UDP port is a communication endpoint for transmitting data between devices on a network using the UDP protocol. On Maple Systems products, UDP ports enable fast, connectionless communication for applications like broadcast messaging or…
A TCP port is a communication endpoint for transmitting data between devices on a network using the TCP protocol. On Maple Systems products, TCP ports facilitate connections between HMIs, PLCs, and other networked devices for…
The WATCH feature allows the end-user to view the contents of a register-address in a message of an event. Users may set register-addresses from the PLC, Remote HMI, or Local HMI. The register-address will display…
Your online profile has the ability to store multiple shipping address for use when placing an online order. To view, edit, or add addresses to your account, click on Address book link, located in the…
To change your shipping address during checkout, follow these steps: 2. Open the Address Book (optional) dropdown. 3. Select the address you want to use from the list.
Log into your online account. From any page, click on My Account. Click on Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range, and/or select the status…
There are 2 ways to upload your tax exempt certificate once you are logged into your online account. From any page, click on My Account to get to your Dashboard. From this page you can…
Registration is quick and easy. From any page, select Login/Register and fill out the online form. Click “Register” and you’re set. Use the “Already registered?” box to access your account. Why do we ask for…
If you or your company has established terms (ex. Net 30) with Maple Systems, you may be able to place an online order based on those terms. Terms must be established through our accounting department…
If you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. Discounts are based on sales volume and must…
Click on the Login/Register link at the top of any page, click ‘Lost your password? You will get am email from info@maplesystems.com to reset your password. Follow instructions. Check your SPAM/JUNK folder if you do…
Log into your online account. From any page, click on My Account. Click on Invoices Your Invoices will auto-populate. To narrow your results, enter a date, a date range, and/or select the status of an…
Log into your online account. From any page, click on My Account. Click Sales Orders Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range, and/or select the status of…
Using a blanket purchase order is a common strategy for customers with ongoing projects. Often, an OEM solution has continuing needs for regular fulfillment of hardware, and the management of inventories and pricing are critical…
Monitor Luminance is measured in candelas per square meter (cd/m²), sometimes referred to as “nits.” Sunlight readable displays provide higher light output, sometime double the nits of standard displays, and often feature special filters to…
If an error occurs while attempting to open an EasyBuilder Pro project, which says something like, “Failed to open project, could not find xxxx driver.” Or if there are missing drivers in the driver selection…
The software for Maple Systems HMI’s has changed and improved over the years, as such the file types and extensions have changed along with it. Below is a list of file extensions associated with the…
The System Shape Libraries in EBPro allow you to customize the colors but only allow for two states. In order to have three or more states with custom colors, you must create a new Shape…
When compiling a project that was originally created in an older version of EBPro, this error will occur if the model that was selected when the project was originally created does not support SD cards.…
When HMI memory is full system bit LB-9035 HMI free space insufficiency Alarm will be set on and the HMI will stop recording data to memory.
We stand behind our products and that is why we provide one of the best product warranties guarantee in the industry. Click here to view our Warranty & Limitation of Liability.
We look at every online order to ensure that we have the information we need to quickly deliver your product(s) as expected. Once your online order has been validated by our Order Desk, you will…
By creating an account, you have access to both our Support Center and online eStore. Our Support Center gives you access to free Software Downloads, Manuals, Quick Start Guides, Technical Notes, Controller Information Sheets, Controller…
All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacture defect or out of box failure, and the unit is still…
When your order ships you will receive an email with the tracking number. If you did not receive this information, you can call 425-745-3229 or email orders@maplesystems.com and we will provide the tracking number to…
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell…
We have a flat-rate repair fee structure, so repair costs are known upfront. Repair fees vary depending on the series / model of the unit and must be agreed to prior to any work being…
Yes, if you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. You must have an online account set-up. …
No! During the account registration process, you can opt in to receive our email newsletters and promotion emails. If you do opt-in to receive our email newsletters, rest assured that we will not sell your…
The customer is responsible for freight charges to ship the product to us for diagnosis and repair. If the repair is determined to be covered under warranty, Maple Systems will ship the unit back to…
Yes. Maple Systems cannot process a return to customers who purchased the product from one of our distributors without their written authorization. In most cases returns should be handled through the distributor.
Click on the Sign In link at the top of our website. Complete the short registration form and you have immediate access to our Support Center and online shopping.
To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for us to complete your request.…
Yes, we ship internationally. You will need to call or email our sales team at sales@maplesystems.com to place an order that will ship internationally. Identifying the correct HS Code and Country of Origin is required…
You will need to create a new online account using the new email address. Once you have your new account created, email our Sales Department at sales@maplesystems.com and they will be able to merge your…
All repairs are completed at our facilities located in Everett Washington.
No, we do not accept credit cards with billing addresses outside of the U.S. We do accept prepayment via Wire Transfer, ACH Bank Transfer, or a credit card with a U.S. billing address.
On the login page, click the Forgot Password? link, enter the email address associated with the account and Submit. You will receive an email with a link to reset your password.
Repairs have a 90-day warranty period.
A Class I, Division 2 location is defined as one: In which volatile flammable gases, flammable liquid-produced vapors, or combustible liquid-produced vapors are handled, processed, or used, but in which the liquids, vapors, or gases…
At the risk of oversimplifying things, Technical Support is the assistance in our product features and functionality, including things such as ‘how a feature works’, ‘how to set-up a unit’, or ‘troubleshooting communication’. As with…
You need to contact the Original Equipment Manufacturer (OEM) or Value-Added Reseller (VAR). Maple Systems cannot provide RMA service to customers purchasing product from one of our OEM or VAR customers without their expressed written…
We have 3 ways for you to create a support ticket. Call us at 425-745-3229 M-F 6:30am to 4:30pm Pacific Time Email us at sales@maplesystems.com Create a support request online here To speed up the…
Yes. Maple Systems cannot provide RMA service to customers purchasing product from one of our distributors without their written authorization. In most cases repairs should be handled through the distributor.
Yes, for our customers. During the Technical Support Ticket request process, you will be asked for the part number and product serial number. We will use that information to verify that the product was purchased…
Each product page has a Buy Now or Add to Cart button. Or click on the icon at the top of our website, scroll down to the desired product, and Add to Cart. Once you…
Unfortunately, we are unable to provide free technical support to units that were not purchased directly from Maple Systems or one of our partners. We do provide fee-based Application Engineering. If you are interested in…
You can call in your order to any one of our Sales Engineers M-F 6:00-3:30 Pacific Time by calling 425-745-3229, or you can email your purchase order to sales@maplesystems.com.