The leader in industrial automation and control solutions

Are your products RoHS compliant?

RoHS, Restriction of Hazardous Substances, is a directive that originated in the European Union that restricts the use of specific hazardous materials in electronic products. A product must be RoHS compliant to qualify for the CE mark. All Maple Systems HMI, HMI + PLC, PLC, and Panel and Box PC, Network Switches, Monitors, Web HMIs,…

I received an OpenGL error. Why?

EBPro uses a newer version of OpenGL than earlier versions of software. OpenGL is an API used for rendering 3D graphics, and if it is not up to date or is running incorrectly, can cause various display issues. These display issues can manifest as Windows® with all black interiors inside the EBPro software, or as…

What is a Quadrature Encoder?

Quadrature encoders are used to measure both the speed and direction (clockwise or counter-clockwise) of a device. Each encoder has two tracks, A and B (thus two inputs are required), that are 90° out of phase, which enable it to provide accurate position information. It will count up when phase A precedes, and count down…

The screen on my OMI or Industrial PC is blank or black; the system powers on but I can’t see anything on the display.

There could be several reasons why your Industrial Panel PC (OMI) has a blank screen. First, verify that the unit is getting power and that the power cord is securely plugged in at all points. Secondly, restart the OMI or Panel PC by pressing Ctrl+Alt+Delete, then click the power button located in the bottom corner…

How do I request technical support?

We have 3 ways for you to create a support ticket. To speed up the process, please provide as much information about your problem or question as possible. In additional to your name and your company information, include the model number and serial number of the unit you are calling about, software version you used…

What is AWS?

Amazon Web Services (AWS) is a subsidiary of Amazon.com that provides on-demand cloud computing platforms to individuals, companies and governments, on a paid subscription basis. The technology allows subscribers to have at their disposal a virtual cluster of computers, available all the time, through the Internet. Our High-Performance cMT HMIs offer integration with Amazon AWS…