FAQ Tag: FAQ

Supervisory control and data acquisition (SCADA) is a control system architecture that uses computers, networked data communications and graphical user interfaces for high-level process supervisory management, but uses other peripheral devices such as programmable logic controller (PLC) and discrete PID controllers. We offer SCADA software Aveva Edge® as part of our automation solutions.

Read More Define Supervisory Control and Data Acquisition ( SCADA )

At the risk of oversimplifying things, Technical Support is the assistance in our product features and functionality, including things such as ‘how a feature works’, ‘how to set-up a unit’, or ‘troubleshooting communication’. As with all technical questions, the user should first refer to the User Manual, Tech Notes, Help Instructions, or Sample Projects located…

Read More What is the difference between Technical Support and Application Engineering?

Automation is the use of electronics and computers to control systems and machinery with limited or no human intervention.

Read More What is System Control Automation?

Quality of Service is the description or measurement of the overall performance of a service, such as a computer network or a cloud computing service, particularly the performance seen by the users of the network. To quantitatively measure quality of service, several related aspects of the network service are often considered, such as packet loss,…

Read More What is Quality of Service (QoS)?

There are times when it is advantageous for the RTC (Real-Time Clock) in the HMI to be synchronized with an external device such as a connected PLC. Also, it may be required to sync the HMI’s RTC to a specific time zone using a NTP (Network Time Protocol) server, or simply synchronize with the local…

Read More How do I synchronize the Real-Time Clock (RTC) on a Maple Systems HMI?

Google has accounts restricted for third party app/device access. To unlock a Google account to interact with a new device, you need to login to a special Gmail link at https://www.google.com/accounts/UnlockCaptcha. Then access the email account within 10 minutes with the application you want to be allowed (i.e., send an email from your Graphic HMI).…

Read More I’m having hard time sending an email from my Maple Systems HMI using my Google Gmail account.

To add and use a shape from the Shape Library: See Tech Note 5108, “Multi-State Picture/Shape” for more information.

Read More How do I add a shape to the Shape Library and use the shape on an Object?

Ladder Logic is the primary programming language for PLCs (programmable logic controllers). Ladder Logic’s is a graphical programming language that uses symbols that resemble circuit diagrams and relay logic hardware. It resembles the rungs of a ladder between two horizontal power rails. Our HMI+PLC (HMC) configuration software MAPware-7000 offers more than one hundred Logic Block…

Read More What is Ladder Logic?

For Non-Embedded operating systems, the customer must enter the product key (shown on a sticker attached to the back of the unit) to activate the Windows® license on the unit. If needed, this means that the customer can reinstall Windows® without needing to send the unit in for repair.

Read More What is a Windows® Non-Embedded (PKEA) operating system?

You need to contact the Original Equipment Manufacturer (OEM) or Value-Added Reseller (VAR). Maple Systems cannot provide RMA service to customers purchasing product from one of our OEM or VAR customers without their expressed written authorization. In most cases repairs should be handled through the OEM or VAR.

Read More The unit is installed on equipment/machine that I purchased from someone else. Can you still repair the unit, or should I contact the equipment/machine manufacturer?

A component in an automation system that contains a program to process data inputs and outputs.

Read More What is an Automation Controller?

A Human Machine Interface (HMI) is a device for communication between a human operator and a machine. In modern control systems this is typically some type of touchscreen graphical interface.

Read More What is a Human Machine Interface (HMI)?