The leader in industrial automation and control solutions

How do I request an RMA?

To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for us to complete your request. Once the Technical Support Ticket is received, a member of our technical support team will contact you to discuss the…

Define Cloud Service (The Cloud)

A cloud service is any service made available to users on demand via the Internet from a cloud computing provider’s server as opposed to being provided from a company’s own on-premises servers.

What is the difference between NEMA4 and NEMA4X?

NEMA 4 is a rating that indicates the HMI, when properly mounted in a panel, can provide protection against dirt, rain, and windblown dust, including hose directed water. NEMA 4X is the same as NEMA 4 but must also provide protection against corrosion.

What is my HMI’s IP Address?

It is important to understand IP addressing when connecting devices together over Ethernet. Whether you are connecting a Maple Systems HMI or cMT to a PLC to communicate over Ethernet, or connecting your PC to an HMI to upload or download a project over Ethernet, you must know the IP addresses of all the devices…

Security and my Wi-Fi HMI or cMT model.

Security is paramount in today’s technologically advanced times and so is connectivity. Many PLCs take advantage of Ethernet communication to transmit data to a monitoring device such as an HMI. Plant corporate networks also run via Wi-Fi networking. But how do you get data from the PLC to your corporate network without the bandwidth or…

Do you ship internationally?

Yes, we ship internationally. You will need to call or email our sales team at sales@maplesystems.com to place an order that will ship internationally. Identifying the correct HS Code and Country of Origin is required for all international orders.  See table.

Define IBM Bluemix (Cloud)

A full-stack cloud platform that spans public, private and hybrid environments. Built with a robust suite of advanced data and AI tools, and draws on deep industry expertise to help you on your journey to the cloud.

Define Microsoft® Azure

Microsoft® Azure (formerly Windows® Azure) is a cloud computing service created by Microsoft® for building, testing, deploying, and managing applications and services through a global network of Microsoft-managed data centers. It provides software as a service (SaaS), platform as a service (PaaS) and infrastructure as a service (IaaS) and supports many different programming languages, tools…