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Is my repair covered under the product warranty?

All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacture defect or out of box failure, and the unit is still within the product warranty period, Maple Systems will, at its opinion, repair or replace the unit. Please note, if the…

Define Telemetry

An automated communications process by which measurements and other data are collected at remote or inaccessible points and transmitted to receiving equipment for monitoring.

Can I view live video on my Maple Systems HMI?

Yes, live video can be viewed directly on select Advanced and cMT HMI products. Video input options are IP (Ethernet) cameras and USB cameras. Video cannot be recorded, but still images may be captured from the live video. Images are captured via a bit trigger, making this feature ideal for capturing production or security events…

Define Virtual Network Computing (VNC)

Virtual Network Computing (VNC) is a graphical desktop sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It transmits the keyboard and mouse events from one computer to another, relaying the graphical screen updates back in the other direction, over a network.

How can I protect my project file?

Security settings in EBPro allow you to disable or password protect project uploads from the HMI, disable or password protect de-compilation of the project file, and password protect the project file itself. These features are discussed in more detail in the Security chapter of the EBPro Programming Manual.

Where is my order?

When your order ships you will receive an email with the tracking number. If you did not receive this information, you can call 425-745-3229 or email orders@maplesystems.com and we will provide the tracking number to you. Additionally, if you have an online account set-up, you may be able to find your tracking number there.  Refer…

Define Enterprise Resource Planning (ERP)

Enterprise resource planning (ERP) is the integrated management of core business processes, often in real-time and mediated by software and technology. ERP is usually referred to as a category of business-management software — typically a suite of integrated applications—that an organization can use to collect, store, manage, and interpret data from these many business activities.

How do I log into the built-in FTP Server on my HMI from a PC?

Maple Systems Standard HMIs, Advanced HMIs and High-Performance HMIs come with a built-in FTP server that allows you to remotely access data logs, event files, and recipe data via FTP (file transfer protocol). Please see tech note 5090, “Using the HMI’s built-in FTP Server” for instructions on how to use the built-in FTP server on…