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Compatibility
What is your standard lead time on Industrial Embedded Box PCs and Industrial Computers?
We have large amounts of inventory and can typically ship with in 2 business days.
What is an Embedded Box PC?
Compact, standalone computing device designed for industrial and commercial use, built with rugged, fanless enclosures, protecting them from dust and debris accumulation, moisture, machine vibration, and extreme temperatures. Powered by either Intel or AMD processors, our Embedded Box PCs offer a wide range of RAM and storage options, extended operating temperature ranges, PoE, Wi-Fi, and 4G/LTE options, and plenty of I/O. These PCs are typically implemented as part of a larger system and can be individually adapted to any respective application, allowing use for everything from monitoring and regulating automation lines to managing security cameras, digital signage, and AI-powered systems
Do your Embedded IPCs support Windows 11?
Our IPCs have drivers for Win 10 IoT Enterprise, Win 11 IoT Enterprise, Win 11 Pro, and Linux Ubuntu. See specific product pages for Operating System Options.
What types of I/O and wireless connectivity do your embedded PCs offer?
Our IPCs come with up to 4 serial communication ports, RS-232/422/485 supported, Wi-Fi with Bluetooth 5.2 supported on each, GbE and 2.5 GbE ports, USB 2.0 Type A, USB 3.0 Type A, USB 3.2 Type A, USB 3.2 Type C, HDMI, DVI-I, Display Ports, DP++, Audio (Line-In, Line-Out, Mic-In), SIM Card/4G/LTE, Digital I/O, PoE and more!
What is an OMI? (Open Machine Interface)
OMI is the prefix for one of Maple Systems’ Industrial Panel PC series. This affordable robust, low-profile Panel PC series is an exceptional value and will run third party SCADA software.
With 18 models to choose from, you can configure your selection based on your screen size (7”~27”), required processing power (Intel Atom, Celeron, or Core i5), RAM (2GB~8GB), Windows® OS (Windows® 10 IoT 64-bit), as well as other options & accessories. Add additional storage or a Wi-Fi Expansion Kit. Units can be panel or VESA mounted and come in a die-cast aluminum enclosure. Add an AVEVA® license to help achieve complex process goals.
What storage options are available in your PCs?
Our PC’s come with either a 2.5″ SATA3, mSATA, or M.2 NVMe SSDs, ranging from 64 GB up to 2 TB.
External power switch on an OMI6800B series PC isn’t working
Specific OMI6800B series Industrial PCs provide a 2-pin header to wire an external power switch. Certain configurations will cause the external power switch to not initiate a proper shutdown.
If the external power switch on an OMI6800B series PC isn’t working properly, users should verify the following things:
- The correct type of switch/button must be used and installed properly
- The OMI6800B series of devices requires that this switch be a normally-open (NO), momentary-style pushbutton/switch.
- The switch/button must not stop or otherwise disconnect power from the PC. It can only bridge the 2 pins of the power switch connector on the OMI6800B series PC.
- Valid options must be selected under Power Options in Control Panel for PCs installed with Microsoft Windows as the operating system
- The menu can be configured within Windows Control Panel under Hardware and Sound > Power Options > System Settings > Choose what the power buttons do
- The When I press the power button option must be set to “Shut down”
- Even though a sleep button may not be present on the system, a valid option must be selected under When I press the sleep button. The option is suggested to be set to either “Sleep” or “Does nothing”
Software
What is the Winscout Windows PC Diagnostic Script and how do I use it?
Maple Systems Winscout is a non-invasive diagnostic script that gathers all the most relevant data for troubleshooting. The results are saved in plain-text format in the same folder in which you run the script.
Please email or share the results (.txt file) with your Tech Support Representative, along with a brief description of the issues you’ve observed, in order to assist in the troubleshooting process.
The Winscout script can be downloaded here: https://github.com/maplesystemsinc/winscout
See Maple Systems Technical Note #1141 for detailed information and instructions.
Do your Industrial Computers support Windows 11?
Our IPCs have drivers for Win 10 IoT Enterprise, Win 11 IoT Enterprise, Win 11 Pro, and Linux Ubuntu. See specific product pages for Operating Systems options.
What are PKEA and EPKEA Product Keys?
When installing or reinstalling the Microsoft® Windows® Operating System to a PC, it must be activated using a Product Key. For Maple Systems products, Product Keys come in one of two forms: PKEA and ePKEA.
PKEA (Product Key Entry Activation) are non-embedded Product Keys purchased by the end-user either individually, or alongside a PC. If purchased with a PC, it will be on a sticker attached to the unit. The end user must manually activate Windows® before use by entering the Product Key into the Activation page while connected to the internet. The Product Key can be re-used on the same PC if Windows® needs to be re-installed.
ePKEA (Embedded Product Key Entry Activation) are embedded Product Keys that are only be purchased alongside a PC. The Product Key is embedded in the PC and activated by Maple Systems. If Windows® needs to be reinstalled on the PC, it must come back to Maple Systems for re-activation..
What is the difference between Win 10 Pro and Win 10 IoT Enterprise?
Windows® 10 Pro is intended for general desktop computer use. It updates frequently and includes extra features like Cortana, Groove Music, MSN, etc.
Windows® 10 IoT Enterprise LTSC is for mission critical equipment, does not run frequent updates, and includes AppLocker.
How to use Windows On-Screen Keyboard on Panel PC
If you do not have an external keyboard or cannot access the USB ports in the back of the unit, you can use the Windows On-Screen Keyboard.
To open the On-Screen Keyboard in Windows 7:
On Windows 7, you can open the on-screen keyboard by clicking the Start button, selecting “All Programs,” and navigating to Accessories > Ease of Access > On-Screen Keyboard.
Instructions for opening the OSK in Windows 7
To open the On-Screen Keyboard in Windows 10:
Go to Start , then select Settings > Ease of Access > Keyboard, and turn on the toggle under Use the On-Screen Keyboard. A keyboard that can be used to move around the screen and enter text will appear on the screen. The keyboard will remain on the screen until you close it.
https://support.microsoft.com/en-gb/help/10762/windows-use-on-screen-keyboard
You can set the OSK to open on startup, Select the Start button, then select Settings > Apps > Startup.
Design
What are the benefits of Fanless Industrial PCs
Systems with fans that can warp or get damaged with constant vibration, fanless systems help to alleviate the risk of damage.
All of Maple Systems Touchscreen PCs as well as our industrial Box PCs are fanless.
Are Maple Systems Industrial Computers Fanless?
Yes, all our Industrial Panel and Box PCs are fanless.
With regards to Industrial Box PC, AMD or Intel? They are both Hexa-core, what’s the difference?
AMD processors typically have a lower power consumption, more cores, more threads, greater flexibility, and better software optimization. AMD processors are generally lower cost than Intel, quick and responsive storage drives and more cache, which is great for gaming and other similar high-performance activities.
Intel processors are well known for their superior performance, particularly in single threaded tasks. They also tend to be a bit more efficient, making Intel the better choice for content creation and productivity, with more connectivity options.
Conclusion: They’re both great!
How long is the life cycle of embedded computers?
Embedded systems can have long life cycles, typically designed for 5-10 years, depending on their environment. Maple Systems offers a 2 year warranty on all our IPCs.
How do I know if I need an extended or standard temperature rating?
Many Industrial PCs are rated to operate in temperatures ranging from 0-50° C. This temperature range is ideal for uses such as office environments, warehouses, or other climate-controlled spaces.
Industrial PCs featuring an extended operating temperature range will be rated for operation in temperatures outside of the standard 0-50° C range. Some extended temp rated units can operate in 60° or 70° C environments, whereas others can operate in extreme cold such as -20° or -40° C. There are others that can operate in both extremes – at any temperature from -40~70° C!
Are your Embedded Industrial PCs compliant with industrial certifications?
What is Grade 304 Stainless Steel?
Grade 304 stainless steel is generally regarded as the most common austenitic stainless steel. It contains high nickel content that is typically between 8 and 10.5 percent by weight and a high amount of chromium at approximately 18 to 20 percent by weight. Other major alloying elements include manganese, silicon, and carbon. The remainder of the chemical composition is primarily iron.
The high amounts of chromium and nickel give 304 stainless steel excellent corrosion resistance. Common applications of 304 stainless steel include:
- Appliances like refrigerators and dishwashers
- Commercial food processing equipment
- Fasteners
- Piping
- Heat exchangers
- Structures in environments that would corrode standard carbon steel
See our Stainless Steel industrial PC options. Each are fully configurable, offer optional Wi-Fi, and come with a capacitive touchscreen.
Support
Where can I find support documentation for my IPCs?
Our Support Center contains numerous resources that can help you quickly learn what you need to know about setting up and programming Maple Systems IPCs. We have arranged our resources into the following sections for convenient access:
Does Maple Systems offer technical support?
Yes. In addition to the resources found on our site, Maple Systems offers 100% free US-based technical support for all of our customers. If you are unable to find the information you need in our Support Center, our technical support team is ready to help. You can contact our support technicians by calling (425) 745-3229, or by sending an email to support@maplesystems.com.
Do Maple Systems IPCs come with a warranty?
Yes. To ensure quality, Maple Systems performs extensive testing on all our devices before they ship, confirming that all components are in working order when they leave our site. While we are confident that our devices are built to last, we know that unexpected events may occur. To account for this, we also offer a 2-year warranty covering parts and labor for all new Maple Systems IPCs. If you are experiencing an error with your IPC, please contact our support team by phone or email for troubleshooting assistance. Our friendly support technicians will be able to evaluate the issue and connect you to our in-house repairs team in the unlikely event of a hardware fault.