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Table of Contents
The benefits of your online account
1. Access Technical Content
Software Downloads – Maple Systems HMIs, HMI + PLCs, and PLCs offer the ability to customize any industrial automation process with flexible, powerful software. Achieve total control today with our FREE easy-to-use configuration tools available for download today.
Manual & Guides – Whether you are just getting started, or have used a Maple product for years, our Manuals & Guides will help you learn more about our products. We have Operation Manuals, Programming Manuals, and Quick Start Guides on a variety of products and functionality.
Tutorials and Videos – We aim to offer the best customer service and support in the business. This service includes constantly updating our library of tutorials, and offering useful How-To’s, Troubleshooting, and Webinar videos into convenient playlists. Choose the playlist you’d like to view below, and watch from start to finish in our video player.
Technical Documentation – including manuals, guides, controller information sheets, tech notes, cable drawings, and more
Sample Projects – We have created sample applications/projects and sample kits that demonstrate software features, give programming information for specific controllers, or demonstrate product capabilities.
2. Custom Dashboard
From your custom dashboard you can see your sales orders and invoices, get tracking information, pay invoices, manage addresses, change passwords, upload tax exception certificates, and manage your subscription.
3. View Discounts Online
When you create a login, your email address (based on company domain) is linked to an existing company in our database, and if that company already has an established discount with us – you will see the discounted pricing on the website. Add a product to the cart, check out, and see the savings!
4. Buy on Terms
We’ve made buying on terms easy. Login to your online account and if you are an authorized buyer for your company, select ‘Terms’ at checkout and we’ll take care of the rest. Our accounting department will invoice your company based on established terms. Don’t see ‘Terms’ at checkout? Contact our sales at sales@maplesystems.com to inquire about setting up terms for your company.
How do I create an online account?
Registration is quick and easy. From any page, select Login/Register and fill out the online form.
Click “Register” and you’re set. Use the “Already registered?” box to access your account.
Why do we ask for this information?
Email: Your email address is the login to your online account. See our privacy statement for more information.
Country/State: This is used to assign you/company to the regional account representative for your area.
Company: We want to make sure that your login is associated with the correct company. Applicable discounts and/or terms associated with the company may be visible online based on individual user access levels. (Contact sales for more information on how to access this information).
Job Title/Company Size/Category: This information is used internally so we can identify/create content and technical information
How do I upload my Tax Exempt certificate?
There are 2 ways to upload your tax exempt certificate once you are logged into your account. From any page, click on My Account to get to your Dashboard.
- From your Dashboard, click on the Tax Exempt hyperlink on the top, right.
From this page you can see if your company currently has a certificate uploaded. Check the “I want to claim tax exempt’, enter the expiration date on the certificate, upload your tax exempt certificate, and select your exemption type. Add your product to the cart and go to check-out. Tax will automatically be excluded from your order. If you have any questions, contact our sales team at sales@maplesystems.com.
2. From the check-out page
Prior to placing your order, you can upload a tax certificate in the Order Summary section on the Check Out page. Follow prompts and upload your certificate. Once the check out page is refreshed, you can verify that tax is not included on the order.
Our order team will contact you if your certificate was not uploaded properly, expired, or does not include the state the product is being shipped to. If you have questions about your company tax exempt status, contact our customer service team at orders@maplesystems.com
How do I view/print a Sales Order(s)?
Log into your account. From any page, click on My Account.
Click on Sales Orders
Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range, and/or select the status of a Sales Order. You can further narrow your search by entering in a SO# or the E-Store #.
Once you have identified the Sales Order, click on the icon (see image below) to open the PDF. Follow prompts. Print.
How do I find my Tracking Number?
Log into your account. From any page, click on My Account.
Click Sales Orders
Your Sales Orders will auto-populate. To narrow your results, enter a date, a date range, and/or select the status of a Sales Order. You can further narrow your search by entering in a SO# or the E-Store #.
Tracking information should be available the day after your order is scheduled to ship. Contact our Customer Service team at orders@maplesystems.com or 425-745-3229 if you have questions about your tracking number.
How do I view/print/pay an Invoice(s)?
Log into your account. From any page, click on My Account.
Click on Invoices
Your Invoices will auto-populate. To narrow your results, enter a date, a date range, and/or select the status of an Invoice.
You can search for a specific Invoice Number, E-Store Number/YOUR PO, or Sales Order by using the Search field.
Click on the icon(s) to open the PDF or pay the invoice.
How do I reset my Password to my online account?
Click on the Login/Register link at the top of any page, click ‘Lost your password?
You will get am email from info@maplesystems.com to reset your password. Follow instructions. Check your JUNK folder if you do not see an email.
How can I see my company discount levels?
If you or your company has established discounts with Maple Systems, you can place an online order based on your company discount levels right from our website. Discounts are based on sales volume and must be established through our sales department. Contact our sales team at 425-745-3229 for more information on volume discounts.
Both the List Price and your Discount Price will be visible on the website once you have logged into your online account (you MUST be logged in to see discounts).
Example:
Contact our sales team at 425-745-3229 if you are unable to see your company discounts on the website.
Note: Someone from our sales/CS team will contact you within 2 business days if they have any questions on pricing and/or discounts.
Placing an online order using Terms
If you or your company has established terms (ex. Net 30) with Maple Systems, you may be able to place an online order based on those terms.
Terms must be established through our Accounting Department via a credit application. To apply for terms, contact our sales team at sales@maplesystems.com or call 425-745-3229 for more information.
In order to place an order using established terms, you must have the correct access level (contact our sales team for more information on how to gain access to this feature) and your company must be in good standing. Orders will not be fulfilled if your account is over its credit limit or past due.
You must be an authorized buyer of the company when placing orders using company/established terms.
Note: Someone from our sales/CS team will contact you within 2 business days if your order cannot be processed or is delayed for any reason.
Product Reviews
We value your opinion and want to know what you think about our product! As part of your online account, you have the ability to leave a product review. Your feedback not only helps us improve but also assists other customers in making informed decisions. Whether it’s a feature you love or something we can enhance, every review makes a difference.
Scroll down to the Customer Review section on a product page and click Leave Review to get started.
Quick Order Form
If you know what you want, you can quickly add a product to your cart using our Quick Order form. Save time by adding part-numbers and quantities directly into the form – no need to go to the product page to add an item to your cart.
Managing Shipping Addresses
Your online profile has the ability to store multiple shipping address for use when placing an online order. To view, edit, or add addresses to your account, click on Address book link, located in the top right section on your dashboard. The address page will open.
Use this address page to save and manage multiple shipping addresses. Choose your preferred address during checkout. You can save a maximum of 9 addresses in addition to the default.
How to Change Your Shipping Address during checkout
To change your shipping address during checkout, follow these steps:
- Check the Ship to a different address?
2. Open the Address Book (optional) dropdown.
3. Select the address you want to use from the list.
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