EasyAccess 2.0 Overview

What if you could instantly access display information from a plant floor HMI or PLC from the comfort of your office, your living room, or even thousands of miles from the factory? With EasyAccess 2.0, all of this and more is possible. A remote supporting service, EasyAccess 2.0 offers the ability to easily monitor and troubleshoot Maple Systems HMIs (and connected PLCs) from a remote location as long as an Internet connection is available.

Easy Remote Monitoring with EasyAccess 2.0

Traditionally, HMIs were designed to connect only to local industrial control equipment such as PLCs or automation controllers. But the ever-increasing need for internet connectivity on the plant floor brings an increased demand for remote access to local HMIs and PLCs.

Accessibility from devices outside the plant provides the opportunity to add new features to the Maple HMI/PLC by qualified personnel without ever leaving company headquarters. The ability to troubleshoot and reconfigure an HMI or PLC from a remote location greatly reduces the length of down time, travel, and personnel costs.

Similar to instant messaging software such as Skype, Facebook Messenger, or WhatsApp, EasyAccess 2.0 allows you to instantly communicate with your HMI without spending time memorizing the HMI’s IP address, or configuring complicated port mapping. As its name implies, EasyAccess 2.0 makes remote monitoring and troubleshooting Maple Systems HMIs efficient and easy.

EasyAccess 2.0 Enables Customers To:

  • Access, monitor, and control HMI screen activity as though you’re standing in front of the machine
  • Upload/download HMI projects to make changes and modifications to the HMI
  • Upload/download PLC projects using pass-through functionality built into the Utility Manager to troubleshoot PLC program issues

Three Solutions — Which Will You Choose?

Before we visit how EasyAccess 2.0 can change the landscape of your organization, let’s review traditional methods to troubleshoot operational equipment in the field. Previously, if a factory machine went down, an OEM or systems integrator basically had two options:

Solution 1 | Troubleshoot with Technician via Phone

Your machine is down and production is at a standstill. You have a technician for situations like this but he’s currently in Europe and you’re in the US. He can help troubleshoot what’s going on over the phone, but can’t see what’s happening inside your plant or machine. This can be both frustrating and time-consuming. There has to be a better way.

Solution 2 | Send Technician On-Site for Troubleshooting

Your technician knows he can resolve the issue and takes the next available flight out of the country. But time is expensive. Travel is expensive. And downtime at the factory? That’s really expensive. There has to be a better way.

Solution 3 | EasyAccess 2.0 | Your Ideal Solution

Thankfully your organization uses EasyAccess 2.0. Your technician has the ability to remote in over a secure VPN connection and see what’s happening to the HMI. He quickly and easily diagnoses the problem, make adjustments as needed and voila! Your problem is solved. There’s no plane ticket, no frustrating call blindly diagnosing a problem. Minimal down time. Fewer dollars spent. And your company looks like a hero.

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